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Making Clients Happy
a goal of Wasko Developments

~
by Judy Leibner, special to The Free Press

Sunday July 29, 2001

eter McClure had no thoughts of becoming a builder when his father-in-law, Bill Wasko, asked him to work for his company. At that point, in 1983, McClure had just graduated from the University of Guelph with a Bachelor of Science Degree.

“It was kind of a summer job,” McClure recalls. “He (Wasko) needed some help for the summer with a couple of houses and I didn’t have anything lined up and wasn’t sure what I was going to do. It was a summer job that hasn’t ended.” McClure has come a long way since those early days. With Wasko’s retirement in 1990, McClure has become President of Wasko Developments, as well as chief designer. He’s also responsible for the day-to-day running of the business, supervises the sites and still finds time to work on the homes.

The company builds homes mainly for sophisticated young move-up families who are looking for a custom design. It also caters to buyers who are making a lateral move from a 2-story home to a custom single-floor plan.

Kitchens and family rooms, where most families spend their time, are particularly important to clients, McClure says. Many opt for gas fireplaces in their kitchens to enhance their sense of cosiness. While some buyers are attracted to the open-concept designs they see in a model home, many prefer to have their family room separated from the kitchen to reduce the noise of children playing.

Plenty of large windows and low-maintenance features are also popular. “Nobody wants to spend their time working around their house anymore,” McClure explains. “They want to be somewhere where they can come home from work and enjoy the house.”

During a first meeting with buyers, McClure discusses a potential floor plan, as well as the pros and cons of that plan for their family and lifestyle. Because it’s often difficult for buyers to visualize the appearance of their home based on plans, he sometimes takes them to the homes of other clients to show them certain features.

Whatever the route clients take to achieve the finished product, the end result is always the same. “We want people to be happy. That’s our goal,” McClure says.

With the number of subdivisions in which it’s building, Wasko Developments has homes to suit a range of lifestyles. The company is currently building homes in three subdivisions and is gearing up to start building in a fourth.

Hickory Woods on Southdale Road, between Wonderland and Colonel Talbot roads, features 37 lots ideally situated on one crescent and one cul de sac. The homes, which are priced from $300,000, are built on lots with frontages of 60 to 65 feet.

Wasko Developments and Aleck Harasym Homes are the only two builders in the site. And that’s idea, says McClure. “I think it’s nice having just a couple of builders in there. It keeps the streetscape very nice. We’re both experienced.”
In addition, Wasko Developments is currently building in Phase Three of Richmond Hill. The lots are 65 feet in width and homes start at $300,000.

Wasko Developments, which is a partner in Hazelden Homes, has also just opened a site in the Stoney Creek subdivision. “Most of the lots are treed, 50-foot lots,” McClure explains. “The homes are in the $200,000 and up range.”

This fall, the company will be building its first model homes in the Neighbourhoods of Sunningdale, an exclusive new community which is located south of Sunningdale Golf Club in the Medway Valley. Ravine and park lots back onto the Medway Creek and boast frontages of 70 to 80 feet. Homes there will range from $350,000 and up.

That Wasko name has been prominent in London since 1956 when Bill Wasko began building homes in Sherwood Forest and in Westmount. Since 1983, Wasko Developments has built custom homes in Windermere Estates, Pineridge Estates, Hunt Club, Hazelden North, Warbler Woods, Warbler Woods West, Sunnyside in northwest London, and Chantry Estates. The company currently builds 20 to 25 homes per year.

While Wasko retired in 1990, the company is still very much a family business. Diane McClure, Wasko’s daughter and McClure’s wife, is in charge of marketing and enters the homes in design competitions. McClure’s brother-in-law, John Kuiack, works as a site supervisor.

That company’s family atmosphere extends to staff, as well. McClure credits excellent staff members, including office manager Gayle Abbott, with helping clients through the extensive decision-making process that’s required in custom-building a home. Many of the present tradespeople began working with the company in the early days and take great pride in their work.

During the construction, McClure encourages clients to tour their home. He tries to make the experience of building a home as stress-free as possible. “It should be a fun thing. It’s a little bit stressful, but it should be fun,” he says.

In recent years, Wasko Developments has racked up a number of awards. In 1998, it won a service excellence award for southwestern Ontario for a small-volume builder from the Ontario New Home Warranty Program. Last May, the company won two design awards from the London Home Builders’ Association (LHBA); one for the best living space and another for best custom-designed home over $200,000.

Other LHBA awards include; an award of excellence in 1998 and 1999 for the most outstanding kitchen and, in 1999, an award for the best contract custom home over $200,000.

For the last 13 years, Wasko Developments has held an excellent rating for after-sales service from ONHWP. McClure, a past LHBA president, says he looks after clients “as much as possible,” when it comes to after-sales service. He also acts as a resource for clients who, 15 years down the road, may need a contractor to complete upgrades to their home.

In the future, he says he can see himself building custom homes for retirees on Lake Huron. “That’s a future market, but right now, I’m enjoying what we’re doing.”